1. About Our Company and Services
APAXIC LLC (hereinafter referred to as the “Company”) provides professional towing and roadside assistance services within a 200-mile radius of Bonney Lake, Washington, including Tacoma, Seattle, Bellevue, Olympia, Everett, and surrounding areas. Our certified operators use modern equipment and follow all USDOT safety standards.
2. Service Requests and Confirmation
- Service requests can be made via phone, website, email, or WhatsApp.
- By confirming a request, the client agrees to the estimated service rate, which may be adjusted by the driver upon arrival depending on distance, conditions, or complexity.
- Any verbal confirmation or pricing discussed with the client is considered legally binding once the tow truck is dispatched.
- The client must ensure access to the vehicle and be present at the scene, or assign a responsible representative.
3. Payment Policy
- Payment is due upon completion of the service, and can be made by cash, card, or electronic transfer.
- Charges may include: after-hours rate, hook-up fee, travel distance, fuel surcharge, tax, and processing fee.
- The Company reserves the right to hold the vehicle or pause service if payment is not made.
- The issued invoice serves as a legally binding record of the provided service and must be paid in full.
4. Liability
- The Company is not responsible for any preexisting damages to the vehicle or personal items left inside.
- While our team takes every precaution, the client acknowledges that towing may involve minimal mechanical impact.
- The client confirms that the vehicle is in a safe condition to be towed and free from hidden defects that may cause danger.
5. Cancellation Policy
- The client may cancel the service before the tow truck is dispatched without penalty.
- If the tow truck has already been dispatched or arrived at the location, full payment is required.
- Any partial work performed (hook-up, travel time, loading) is considered a completed service and must be paid in full.
6. Privacy Policy
- We collect personal information such as name, phone number, email, address, vehicle details, and driver's license number solely for identification and service purposes.
- This data is stored securely and never shared with third parties, except when required by law.
- Photos of the vehicle, documents, or service scene may be taken for verification and record-keeping purposes.
7. Legal Notice
- Using our services constitutes the client's full agreement with these Terms of Service.
- The Company reserves the right to update or modify these terms at any time without prior notice.
- Updated terms apply to all new service requests.
8. Company Protection Clauses
- The client agrees to pay for all actual services rendered, even if the price was given verbally.
- Cancellation after driver arrival = full payment required.
- The Company may hold the vehicle until full payment is received.
- Any service request made via phone, email, website, or WhatsApp = full acceptance of company policy.
- Prices may vary depending on distance, time of day, difficulty, or risk factors.
USDOT #: 4479811
Phone: +1 (224) 224-9240
Email: apaxic23@gmail.com
Company: APAXIC LLC